You can find these drivers and software on HP support page for your product. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). Slide the cover right to uncover the webcam. Your HP notebook might also have a webcam privacy cover. You might need to turn the webcam on if it has been turned off. You can download the latest version from here. Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. I recommend installing HP support assistant which will help keep your drivers up to date and much more. You might need to reboot a couple of times. You can follow this process by going into settings > Security and update > click on Verify for updates. When finished installing allow Windows to completely update and find all or most drivers. Choose custom install and delete all partitions on the Hard Drive (the system partitions will be recreated), install in unallocated space. Once it boots from pendrive follow the procedure to install Windows. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. If not, turn off the PC by holding the power button. So, insert the pendrive in the PC and it should boot directly from the drive. You might need to disable fastboot and secure boot in BIOS (probably not). If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. Windows will automatically activate once installed and connected to the Internet. Create the drive with Windows 10 Home 64-bit edition. (there is an explanation on the Microsoft web page on how to create the pendrive). Here is a small guide to install Windows:Äownload media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. Try performing the system test or hard drive test and see if there are any failure ids. Turn on the PC and repeatedly press ESC until startup menu appears. HP PC Hardware Diagnostics UEFI 7.6.0.0 ( SP102406) is released. Turn off the PC by holding the power button until complete shutdown. Try first performing hardware diagnostics and see if the hard drive is in a good state Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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